At The Coffie Cutters, we take pride in the quality and craftsmanship of our personalized and imprinted products. However, we understand that there may be times when you need to request a refund or return.

Personalized and Imprinted Products

Due to the custom nature of our products, we do not accept returns or exchanges on personalized or imprinted items unless the product is defective or there was an error on our part. If you receive a defective item or there was an error with your personalization, please contact us within 7 days of receiving your order at [email protected], and we will work with you to correct the issue.

Non-Personalized Products

For non-personalized products, if you are not completely satisfied with your purchase, you may return the item within 14 days of receipt for a full refund. The item must be returned in new and unused condition, in the original packaging. Please note that you are responsible for the return shipping costs.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 14 days for the credit to appear on your statement.

Shipping Damage

If your order arrives damaged, please contact us within 48 hours of receipt and provide photos of the damage. We will work with you to replace the damaged items as quickly as possible.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at [email protected].